Frequently asked questions
Can't find your question? Email us at info@movenda.be.
What can you treat?+
At Movenda in Hasselt we offer physiotherapy and personal training. At the Movenda Performance Centre in Kuringen we focus on performance training and sports rehabilitation. See our physiotherapy offer.
What are your opening hours?+
We work by appointment only. Sportpraktijk Movenda (Kuringersteenweg, Hasselt): Monday to Thursday 08:00–21:00, Friday 08:00–19:00, Saturday 08:30–13:00. Performance Centre (Lammerweg, Kuringen): Monday to Sunday 07:00–22:00.
How do I make an appointment?+
Online via our referral compass: choose your question and book straight away. By phone at Sportpraktijk Movenda on +32 483 65 44 89, or at Performance Centre Kuringen on +32 480 68 94 36. By email to info@movenda.be, or directly with your therapist.
How can I pay?+
You can pay by bank transfer.
I'm running late — what now?+
Please always call if you are running late: Sportpraktijk Movenda +32 483 65 44 89, Performance Centre Kuringen +32 480 68 94 36.
How do I cancel an appointment?+
You can let us know by phone (Sportpraktijk Movenda: +32 483 65 44 89, Performance Centre Kuringen: +32 480 68 94 36) or by email (info@movenda.be). If you cancel at least 24 hours in advance, that is no problem. If you cancel later or do not show up, we have to charge the full session.
Do I need a doctor's prescription?+
Yes — we ask all patients to see a doctor first. Always bring your prescription to the first appointment. You can come without one, but then there is no reimbursement via the health insurance fund.
What should I bring to my first appointment?+
A doctor's prescription, your ID card, sportswear and shoes, a towel, and any relevant medical information (imaging, reports) if you have it.
What should I wear?+
Wear sporty or comfortable clothing to your appointments. We do a lot of exercise therapy with athletic movements.
Can I choose my own therapist?+
Yes, of course. Note that not every therapist has the same specialisations, so we may recommend someone on the team for a specific treatment.
Do you do home visits?+
We don't do regular home visits. We can make an exception for patients in the first weeks after surgery.
Where exactly are you?+
Sportpraktijk Movenda: Sportcentrum Olympia, Kuringersteenweg 242, 3500 Hasselt. Take the sports entrance on the left of the building, where Movenda is on the window. Check in at the info desk and say you are here for physiotherapy. You receive an access card and someone walks you upstairs. Performance Centre Kuringen: Lammerweg 33, 3511 Kuringen. Already know who you want to see? See the team.
Is the treatment reimbursed?+
All our therapists are deconventioned. After a number of sessions you receive a certificate of provided care, which you use to claim reimbursement from your health insurance fund. Standard ±€18–€20 per session; increased reimbursement (VT/BIM) has more favourable rates.
How long does a session last?+
Physiotherapy: about 30 minutes one-on-one, including changing and administration, plus extra time to continue exercises on your own. Personal training: 60 or 90 minutes.
Where can I find the prices?+
See the full fees and reimbursement on the prices page.